dkwin 9's Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the dkwin 9 platform. When you register on dkwin 9, log in, or use any of our services, the terms of this policy apply to you. Before reading this document, it is helpful to read our Terms and Conditions carefully, as both documents complement each other.

dkwin 9 believes that every user's personal information is their own asset. It is our responsibility to ensure that information is properly protected. By following this policy, we aim to build and maintain a trustworthy relationship with our users.

2.1 Registration and Account Information

Information you provide when opening an account on dkwin 9 is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification (national ID card or passport)

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically, including:

• IP address and device information
• Browser type and version
• Your platform usage patterns, time, and transaction history
• Cookie and session data

2.3 Information Received from Communications

When you contact us via live chat or email support, the content of that conversation and related information is stored. This helps us improve our service quality and provide you with better assistance in the future.

dkwin 9 uses the collected information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals securely
• Correctly delivering bonuses and promotions you are entitled to
• Managing VIP membership and calculating cashback
• Ensuring platform security and preventing fraud
• Meeting legal obligations
• Improving our service quality and technical development

We never sell your personal information to third parties. However, certain information may be shared with trusted partners to provide specific services (such as payment processing or identity verification). In such cases, all parties involved are bound by strict confidentiality agreements.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. dkwin 9 uses cookies to keep your login session active, remember your preferences, and monitor platform performance.

4.2 Types of Cookies

• Essential cookies: Required for the platform to function properly — these cannot be disabled.
• Functional cookies: Remember your language and display preferences.
• Analytics cookies: Used to understand user behaviour, which helps improve service quality.

You can disable optional cookies by changing your browser settings. However, doing so may limit some features.

5.1 Technical Security

dkwin 9 takes industry-standard technical measures to keep your information secure. All data is transmitted through SSL (Secure Socket Layer) encryption, which prevents unauthorised external access. Payment-related information is stored separately on encrypted servers.

5.2 Organisational Security

Only authorised staff can access your personal information, and only when required to fulfil their professional responsibilities. All staff are bound by strict confidentiality agreements. The effectiveness of security measures is reviewed through regular internal audits.

5.3 Response to a Data Breach

In the unlikely event of a data security breach, dkwin 9 will promptly notify affected users and take the necessary remedial action.

dkwin 9 may share your information with third parties in the following limited circumstances:

• Payment processing: Necessary information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity verification: Information may be shared with an approved identity verification provider for account verification purposes.
• Legal obligations: Information may need to be disclosed in response to a court order or a valid request from a legal authority.
• Fraud prevention: Information may be shared on a limited basis with anti-fraud partners to maintain platform security.

Outside of the above, your information is not given to third parties for any reason — not sold, rented, or exchanged.

7.1 Right to View and Correct Information

You have the right to view the information stored in your dkwin 9 account at any time and to request a correction if anything is wrong. This can be done directly through your account settings or by contacting our support team.

7.2 Request to Delete Information

You may request to close your account and delete your personal information. However, some information may need to be retained for a specified period to meet legal obligations. Requesting self-exclusion in accordance with responsible gaming guidelines is also part of this right.

7.3 Opting Out of Marketing Communications

If you do not want to receive promotional emails or messages, you may unsubscribe at any time. However, important account-related transaction and security notifications cannot be stopped, as these are essential for the protection of your account.

All services on dkwin 9 are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If a minor has opened an account for any reason and this comes to our attention, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their minor child is using this platform, please contact our support team. We will address the matter promptly and effectively.

How long dkwin 9 retains user information depends on the type and purpose of the data:

• All profile information is retained for as long as the account is active.
• Transaction history is kept for a specified period after account closure for legal purposes.
• Security-related log files are retained for a limited time.
• Once legal obligations have been fulfilled, relevant information is securely deleted.

If you have any questions or concerns about this privacy policy, or if you wish to make a request regarding your information, contact the dkwin 9 support team directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English via live chat and email.

Contact us by email: [email protected]

You can learn more about us on our About Us page. Answers to common questions about the privacy policy may also be found in our FAQ section.

dkwin 9 periodically reviews and updates this privacy policy as needed. When changes are made:

• The updated policy will be published on this page and the date will be updated.
• For significant changes, registered users will be notified by email or through the platform.
• If you continue to use the platform after any changes, it will be assumed that you have accepted the new policy.

It is in your interest to read the overall terms of platform use whenever the policy changes.